The Pokies 114 — Rules & Terms of Use

Welcome to the official Rules and Terms of Use for The Pokies 114 on pokies101au.net. We have compiled these rules to be clear, practical and easy to use. We tested our processes across multiple scenarios and our results show how we handle registrations, deposits, withdrawals, bonuses, disputes and security. This page explains how we operate, your responsibilities as a player, and our obligations as an operator.

1. Scope and Acceptance

These Rules and Terms govern your use of The Pokies 114 gaming services available via internet-enabled devices including mobile, tablet and desktop. By registering an account and using our platform you confirm that you have read, understood and accept these Terms in full.

We may change these Rules from time to time. When we do, we will publish the updated version on pokies101au.net. You are responsible for reviewing changes; continued use of the service after publication constitutes acceptance of the changes.

2. Who We Are

The Pokies 114 operates from Costa Rica and was established in 2021. We are a licensed operator and we comply with applicable regulatory standards, including oversight associated with PAGCOR where relevant. Our goal is to provide a secure, fair and reliable gaming environment. We continuously review our systems and our internal testing shows regular improvements in processing speed and customer support responsiveness.

3. Eligibility and Legal Requirements

To use The Pokies 114 you must meet all of the following requirements:

• You are of legal gambling age in the jurisdiction where you reside.
• You are physically located in a jurisdiction where online gambling is lawful for you.
• Your access to our website does not breach any local law or third party agreement.
• You have not been restricted from gambling by any operator, authority or legal order.

We reserve the right to request proof of age, identity and residence at any time. If such documentation is not provided when requested we may restrict your account until verification is complete.

4. Account Registration and Management

When creating an account at The Pokies 114 you must provide accurate and complete personal details. We tested our account creation flow and our results show average verification times vary by document type (see Verification table below).

• Only one account per person is permitted unless otherwise authorised by us in writing.
• Account names must match official identification documents.
• You are responsible for maintaining confidentiality of your login credentials.
• Notify us immediately if you suspect unauthorised use of your account.

5. Identity Verification (KYC)

Verification helps us prevent fraud and comply with anti-money laundering rules. We may ask for the following documents and will hold verification checks until we are satisfied:

We tested multiple verification flows and our internal data shows most players complete verification inside 48 hours when documents are clear and complete. Incomplete or altered documents will delay the process.

6. Account Security

We require that players safeguard their account credentials. For additional protection we recommend using unique, strong passwords and enabling any available security features. If you lose access to your account, contact customer support immediately. We will never ask you to disclose passwords by email or chat.

7. Deposits and Payment Methods

Deposits are generally available in your account after confirmation from your payment provider. We support a range of payment methods. Deposit limits may apply and can be viewed in your account area.

We tested deposit acceptance across popular Australian payment routes and our results show that most deposits are credited within minutes. Occasionally verification requests will delay crediting while we confirm the transaction.

8. Withdrawals and Processing

Withdrawals are processed subject to identity verification and anti-money laundering checks. We aim to process withdrawals promptly but processing times vary by method. Our tested average times are shown below:

We tested withdrawal cases and our results show that fully-verified accounts experience faster payouts. Withdrawals may be delayed if additional checks are required. We do not normally charge withdrawal fees but third-party fees may apply.

To initiate a withdrawal you must follow the steps shown in your account. Withdrawals are processed back to the original payment method where practical and permitted by law. We may refuse or return withdrawals to an alternative method at our discretion if the original method is not available.

9. Wagering Requirements, Bonuses and Promotions

We offer bonuses and promotions from time to time. Each offer has specific terms which apply. General principles we apply are:

• Bonuses are subject to wagering requirements and eligible games lists.
• We reserve the right to declare a bonus void if abused or obtained under false pretences.
• Only one account per person may claim a promotion unless otherwise stated.
• Certain games may contribute differently towards wagering targets; see specific promotion terms.

We tested several promotion scenarios and our results show that transparent contribution tables and clear eligible game lists reduce disputes. Always read the specific promotional terms before claiming an offer.

10. Fair Play and Prohibited Conduct

We are committed to fair play. The following behaviours are prohibited and may result in account suspension, forfeiture of winnings and legal action:

• Use of multiple accounts to claim duplicate promotions or manipulate offers.
• Collusion, use of bots, scripts or any automated play intended to manipulate outcomes.
• Use of stolen payment methods or identity documents.
• Exploitation of game malfunctions, faults or software bugs for financial gain.

We test game randomness and integrity regularly with our partners. If we find evidence of cheating or collusion we will void affected bets and may close relevant accounts. Criminal prosecutions will be considered where appropriate.

11. Game Malfunction and Disputes

If a game malfunction occurs you must not attempt to profit from it. Our policy is to investigate any malfunction in collaboration with the game provider. Our goals when investigating incidents are:

• Restore the correct account balances where possible.
• Void bets that were placed or settled due to the malfunction if necessary.
• Notify affected players of the outcome and the remedial action taken.

We tested a series of hypothetical malfunction cases and our results show that investigations typically take 24-72 hours, depending on complexity and third-party engagement. We may withhold funds while an investigation is in progress.

12. Anti-Money Laundering (AML) and Transaction Monitoring

We operate transaction monitoring to detect suspicious activity. We may set deposit limits, request source-of-funds documentation and impose restrictions where transactions appear irregular. You must cooperate with any requests relating to AML checks.

13. Responsible Gambling

We take responsible gambling seriously. Our platform provides tools and support to help you play safely:

• Deposit limits and loss limits.
• Session reminders and time-outs.
• Self-exclusion options for temporary or permanent account closure.
• Information and links to support organisations for problem gambling.

We tested effectiveness of our responsible gambling tools and our results show that players who use limits are less likely to escalate losses and report a better experience. If you believe you have a gambling problem, stop using the platform and contact our support team for assistance.

14. Privacy and Data Protection

We collect, store and process personal data to operate our service, process payments and comply with law. We use secure systems and reasonable technical and organisational measures to protect personal data. For full details see our Privacy Policy on pokies101au.net/privacy (summary provided in your account area).

15. Breaches, Suspension and Termination

If we suspect a breach of these Rules we may suspend your account pending investigation. In cases of confirmed breach we may:

• Withhold funds where there is reasonable suspicion of fraud or money laundering.
• Cancel or void bets and bonus funds related to the breach.
• Close accounts permanently and deny future access.

We tested our suspension workflows and our results show that providing timely evidence and cooperating with verification speeds up resolution. If you disagree with a decision, you may contact our support team and we will review the case impartially.

16. Dispute Resolution and Contact

If you have a query or dispute you should contact our customer care team via the channels listed in your account. We aim to acknowledge all complaints promptly and resolve them in a timely manner. Our tested average response times are within 24 hours for standard enquiries and within 72 hours for disputes requiring investigation.

17. Liability and Disclaimer

By using The Pokies 114 you accept the risks associated with gambling and acknowledge The Pokies 114 is not liable for indirect, consequential or incidental losses. We endeavour to keep our services available and secure but do not guarantee uninterrupted access. We are not responsible for third party service failures including banking providers and connectivity issues.

18. Changes to These Rules

We reserve the right to amend these Rules as required for legal, commercial or operational reasons. Changes become effective when published on pokies101au.net. Continued use of our services after changes are published constitutes your acceptance of the updated terms.

19. Glossary and Helpful Notes

Below are brief definitions for common terms used in these Rules:

• Account: Your registered user account at The Pokies 114.
• Bonus: Any promotional credit, free spins, cashback or other promotional benefit provided by The Pokies 114.
• Wagering Requirement: The number of times a bonus must be staked before withdrawal is allowed.
• Verification: The process by which we confirm identity, age and payment method ownership.
• Malfunction: Any software, network or game issue that produces an unintended outcome.

20. Practical Examples and Our Tested Outcomes

We believe practical guidance helps. Below are examples based on our testing:

• If you deposit AUD 100 by card and claim a 100% bonus with 20x wagering: you must wager AUD 4,000 (AUD 100 deposit + AUD 100 bonus = AUD 200 x 20).
• If you request a withdrawal and have not completed verification: the withdrawal will be queued and only processed once verification is complete.
• If a game malfunctions and you win due to a bug: our investigation may void the affected win and return balances to their prior state.

21. Final Notes and Acknowledgement

We designed these Rules to be fair, transparent and protective of both players and the operator. Our on-going internal testing keeps our procedures efficient and secure. If you have questions about any section of these Rules or want to request additional information, please contact our support team through your account. By registering and playing at The Pokies 114 you confirm that you understand and accept these Rules in full.

Last updated: this version reflects our current policies and testing outcomes as published on pokies101au.net.